PAYMENTS & SHIPPING

PAYMENT PROCESS 

Age Verification 

WE DO NOT SELL TO MINORS. Anyone over the age of 19 can purchase from our site. We do not sell to minors, no exceptions.

 Payments

1. Send payments via PayPal or Interac E-transfer to hello@fruitandflowerco.ca 

2. Please include your order# in the notes section. Failure to do so will result in a slower shipping process. 

3. We will process your order as soon as we receive payment (can take up to a few hours for us to receive and process payment).

4. You will receive a tracking number once your order is shipped.

 

SHIPPING POLICY

Shipment Processing Time

All orders are shipped within 1-3 business days. Orders are processed Monday to Friday except for statutory holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
  

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
 

Return / Exchange Policy 

F&Fco. takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance.

Our customer service team will review each refund request on an individual basis to determine the best possible resolution. If we determine that a refund is necessary we reserve the right to offer Store Credit in place of a refund. The form of refund is determined based on your payment method, and order amount. We will work with each customer to come to a solution. 

All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.

Missing and/or Wrong Product Sent

If you are missing an item from your order, and to ensure a smooth process, please provide details of the item in question along with an image of the packing slip. We require the packing slip from your order to validate what was sent in your parcel. Any incorrectly sent products must be returned unused, unopened and in original packaging. Our team will provide a return label for any product that is required to be shipped back to our depot.
                                     

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